Payments and refunds
ClearBG AI refund policy
The checkout shown for a plan controls the purchase. This page explains the basic boundary for unused credits, completed processing and support requests.
Prepare the file, then review the result
Every page starts from the same practical decision: what are you preparing, what edge needs checking, and where will the exported copy go next?
- 01
Upload a copy of the image you want to prepare.
- 02
Review the subject edge on more than one preview background.
- 03
Download a separate PNG when the result fits the next step.
Questions people ask about ClearBG AI refund policy
Use the answer that matches the file you are preparing, then open the tool when you are ready to test it.
Before processing
If you believe a purchase was made in error, contact support promptly with the account email and order reference. Do not send payment card details.
After credits are used
A successfully delivered processing result is treated as consumed service. Provider failures are recorded only after the result is available under the current billing path; contact support before retrying when a result is ready but the balance looks wrong.
Subscriptions
Cancel a subscription through the available account or checkout path before the next renewal. Cancellation does not erase credits already granted or change the terms shown at the time of purchase.