Support and privacy questions
Contact ClearBG AI
Send a short question about background removal, credits, payments, privacy or a processing result. Do not include passwords, payment details or files you are not allowed to share.
Questions people ask about ClearBG AI contact
Use the answer that matches the file you are preparing, then open the tool when you are ready to test it.
What to include
Tell us which page or workflow you used, the approximate time of the problem, the input format and the exact message you saw. Keep the original file in your own storage unless support specifically asks for a safe test copy.
Frequently asked questions
Short answers about formats, privacy, output and edge quality.
Can I send a payment card number?
No. Never include payment card numbers, passwords, OAuth codes or private credentials in a contact message.
Can I ask about a server-side file?
Yes. Include a non-sensitive processing id or approximate time, but do not attach confidential material unless you have permission to share it.